FAQ's - Gothic Fashion is an Australia based boutique clothing business specialising in visual kei, gothic, gothic lolita, harajuku, fruit, punk, kawaii and cosplay clothes and accessories.

FAQs

Cancellations, Faulty Items and Product Returns:

We are here to ensure your shopping experience with us goes smoothly and to your satisfaction.

Should you wish to cancel your order you may do so only before we have dispatched the goods to you by notifying us by email. If you wish to return goods you have received from us for any reason, you may do so subject to the following:

a) You have contacted us in writing before returning item/s. We will not accept any authorised returns. No exceptions.

b) The returned goods must be received by us within 14 days of original receipt by you.

c) The product and the product packaging must be in original condition (excluding the delivery packaging). If we find evidence that items have been worn and/or used in any way, we will not offer any refund.

d) Refund may not be possible if the item was on sale and is out of season or no longer stocked.

Upon satisfactory receipt of the goods, we will give you a full refund of the amount paid less any shipping charge. The costs of returning goods to us shall be borne by you unless the items are faulty. We recommend providing adequate insurance / tracking facility for returning goods to us since we cannot be responsible for items that do not reach us safely.

If you wish to return items that are faulty, please contact us immediately (within 2 days of arrival) by email at (email) stating the order details and the fault. We will then contact you to arrange safe return of the item and at your request you will receive either a replacement, store credit, or a full refund of the purchase price excluding any shipping charges paid.

Please allow 2 - 3 weeks for any refund payment.

Kimico (Gothic) Fashion takes pride in retailing quality products. It is our goal to ensure you are fully satisfied with your purchase at all times.

International

Unfortunately International Postal Money Orders are not accepted in Australia. Our international customers may pay via Paypal payments.

I wanted something but now it's sold out! Can you get me another one?

Much of our stocks are limited quantities. It's important to be quick with your orders if you don't want to miss out!

I want to buy something on your site but I can't afford it right now, can you put it on hold for me?

Because of the rarity of some of our items, we operate on a "first come first served" basis and we can only hold your product for 1 week while awaiting payment. If there is something you've seen on our site that you weren't in time to buy, do let us know as we may be able to obtain another one for you.

Can you email me when you get new stock of such-and-such an item?

Unfortunately because we are usually busy dealing with orders, we do not always have time to individually email customers. All notifications of new stock/updates to the website are posted to our mailing list, so, please sign up by clicking on the mailing list button in the sidebar if you would like to be kept informed.

Payment Options

We accept the following forms of payment from our Australian customers:

1. Australia Post money orders

- Easily obtained from any Australia Post office.
- If you do not know what a money order is and would like more information, click here.

2. Direct transfer into account

3. Credit card (incurs 2.5% fee)

- We accept Visa and MasterCard credit card payments via Paypal (please note: you DON'T need a Paypal account to use this service)
- Paypal payments will incur a small 2.5% transaction fee, this will be added to your order total.

4. Paypal (incurs 2.5% fee)

- We also accept bank account transfers via Paypal.
- Paypal payments will incur a small 2.5% transaction fee, this will be added to your order total.

5. Cash payments are at your own risk. We do NOT accept personal cheques.

Please do not send payment until confirmation, this is to avoid the problem of customers sending payments without first placing an order and checking postage costs and availability (it sometimes happens!).

We accept the following forms of payment from our international customers:

1. Cashier's Cheques/International Bank Drafts (Australian dollars only)

- These can be obtained from your local bank (they may be known by a different name in different countries). Please note, be sure the amount is made out in Australian dollars.

2. Credit card payments through Paypal (Australian dollars and incurs 2.5% fee)

- Paypal will handle the currency conversions for you.

3. Paypal (incurs 2.5% fee)

- We also accept bank transfer and balance transfer payments through Paypal in Australian dollars.

4. Credit Card (incurs 2.5% fee)

PLEASE NOTE: We cannot accept International Postal Money Orders or any type of money order/cheque made out in currencies other than Australian Dollars, as these are not recognised in Australia and cost us A$20 in bank conversion fees. Such payments will be returned to sender.

Complete payment details (e.g. mailing address, etc) are provided when your order is confirmed. This is to avoid the problem of customers sending payments without first placing an order and checking postage costs and availability (it sometimes happens!).

If you can't find the answer to your question there, then please contact us.